MDM SYSTEMS INC.
We are an Australian owned company with a Business Process Outsourcing (BPO) center in Clark, Philippines
Established in 2013, MDM Systems provides BPO and staffing services for our Australian clients.
It is our company culture to know our staff and clients on a human level. We care about the success of your business and we want to help you excel.
We invest in current technology and systems to deliver smooth communication and workflow allowing you to scale whilst reducing costs for you.
We are committed to providing high-grade security measures to protect your data and confidentiality.
We’ve established clear systems and policies. We’ve got the experience and expertise to guide you through the entire outsourcing journey.
We invest in building career paths and professional development programs, so you keep your staff longer.
Our office resides in the Clark Business Park, close to transport, and easy for our staff to commute through the very busy Philippines peak traffic. It makes us an attractive employer.
Your business is our top priority. At any time we can provide solutions to your questions about HR, technicalities and other needs. We also offer a 100% Service Guarantee.
Meet our Awesome Team
Australian Management Team
25 years of experience in Call Center Industry and over 5 years of BPO. Experienced and can get your Team up and running quickly & seamlessly.
David Miller
Managing Director
David Miller
Managing Director
David Miller
Managing Director
David Miller
Managing Director
David Miller
Managing Director
David Miller
Managing Director
David Miller
Managing Director
Passionate and highly driven Operations Manager in Australia with more than 17 years of work experience in the BPO Industry. High expertise in handling people and overseeing operations to make sure that the business will run smoothly. With extensive experience in training and supervising staff, Jackie is the best person to deal with business operations.
Jackie Smith
Australia Operations Manager
Meet our Philippines Team
Over 11 years of experience in the field of Accounting & Finance. A Certified Public Accountant and a Xero Advisor Certified. Responsible for strategic planning and directing long-range goals. Highly-effective in managing and ensuring that any project in any department aiming for each goal are met and adhering to approved budgets.
Genelyn Castillo
Business Strategic Planning Manager
Over 5 years of proven experience in the field of Business Process Outsourcing. Handling more than 20 clients with diversified business industries in Australia. Skilled at communicating with foreign clients. Expertise in training and coaching more than 25 agents.
Christine De Jesus
Operations and Admin Coordinator
Dedicated Account Manager with over 15 years of proven experience in the field of Telesales and Customer Support Service. Handling one of the biggest CSR client of MDM. Enelyn is also one of our pioneer Leadership Team. Experienced in training and coaching both Telemarketing and CSR Agent.
Enelyn Baquing
Account Manager (CSR)
Professional, people-first HR practitioner with 8 years in human resources. Expertise in employment law, specializes in improving employee retention rates, maintaining employee benefit programs, supporting organization development, implementing and overseeing HR policies, and counseling employees.
Eleyna Francesca Felix
HR and Admin Supervisor
Over 10 years of proven experience in the field of Telesales and Customer Support Service. Handling one of the biggest CSR client of MDM. Daryl is also one of our pioneer Leadership Team. Proven experience in handling and training CSR Team.
Daryl Henson
Account Manager (CSR)
Over 5 years of proven experience in the field of Telemarketing and Customer Support Service. Handling one of the biggest CSR client of MDM. Started as a pioneer Telemarketing agent and promoted as a CSR Team Leader.
Anabelle Rivera
Team Leader (CSR)
Over 5 years of proven experience in the field of Customer Support Service. Handling one of the biggest CSR client of MDM. Proven experience in handling and training CSR Team. Started as a pioneer CSR agent and promoted as a CSR Team Leader.
Richard Manalang
Team Leader (CSR)
Rodson Joseph Torres
Account Manager (Telemarketing)
Over 15 years of proven experience in the field of Telesales and Customer Support Service. Currently handling the pioneer Telemarketing Service of MDM. Rodson is also one of our pioneer Leadership Team. Proven experience in handling and training Telemarketing Team.
Driven by excellence and passion, Over a decade of experience in exceeding the standards and expectations of customers and clients in the field of business and hospitality. A dedicated leader who motivates and inspires his team and maintains rapport with the clients. Has high regard for core values, integrity, policies, and people - from the management and clients and up to the employees he leads.
Timothy John Dungca
Team Leader (CSR)
Jesler Serrano
Network Administrator
Paul Mark Soriano
IT Manager
“Nothing is Impossible” Paul’s trademark in MDM. Proven more than 10 progressive years of experience in both Windows and Linux Environment. Expertise in installation, managing, monitoring and troubleshooting. Contributed his talent in MDM’s strategic planning.
Every staff’s “Techie best friend”. Over 5 years of remarkable experience as a Network Administrator. Expertise in managing and maintaining VoIP through MPLS, IPLC, PBX, Vicidial.
Jesler Serrano
Network Administrator
OUR CULTURE
MDM Systems Team Members gain higher confidence from our "Two Family" Culture
We are the BEST at CREATING a Comfortable, Family-friendly, Happy Work Environment
- Our employees are always part of our SOS Family, while at the same time considered full-time employees of your company.
- We promote stability, confidence, career progression and loyalty.
- The SOS Family takes care of the responsibilities that can be difficult to manage remotely from your headquarters.
- We are on the mission of providing a family-friendly and enjoyable work environment that creates positivity to lift professional and personal growth of our team members and to foster suitability and equality.
- This commitment allows us to have a higher retention rate year by year.