Our office resides in the Clark Business Park, close to transport, and easy for our staff to commute through the very busy Philippines peak traffic. It makes us an attractive employer.
Your business is our top priority. At any time we can provide solutions to your questions about HR, technicalities and other needs. We also offer a 100% Service Guarantee.
Meet our Awesome Team
Australian Management Team
25 years of experience in Call Center Industry and over 5 years of BPO. Experienced and can get your Team up and running quickly & seamlessly.
David Miller Managing Director
David Miller Managing Director
David Miller Managing Director
David Miller Managing Director
David Miller Managing Director
David Miller Managing Director
David Miller Managing Director
Passionate and highly driven Operations Manager in Australia with more than 17 years of work experience in the BPO Industry. High expertise in handling people and overseeing operations to make sure that the business will run smoothly. With extensive experience in training and supervising staff, Jackie is the best person to deal with business operations.
Jackie Smith Australia Operations Manager
Meet our Philippines Team
Over 11 years of experience in the field of Accounting & Finance. A Certified Public Accountant and a Xero Advisor Certified. Responsible for strategic planning and directing long-range goals. Highly-effective in managing and ensuring that any project in any department aiming for each goal are met and adhering to approved budgets.
Genelyn Castillo Business Strategic Planning Manager
Over 5 years of proven experience in the field of Business Process Outsourcing. Handling more than 20 clients with diversified business industries in Australia. Skilled at communicating with foreign clients. Expertise in training and coaching more than 25 agents.
Christine De Jesus Operations and Admin Coordinator
Dedicated Account Manager with over 15 years of proven experience in the field of Telesales and Customer Support Service. Handling one of the biggest CSR client of MDM. Enelyn is also one of our pioneer Leadership Team. Experienced in training and coaching both Telemarketing and CSR Agent.
Enelyn Baquing Account Manager (CSR)
Professional, people-first HR practitioner with 8 years in human resources. Expertise in employment law, specializes in improving employee retention rates, maintaining employee benefit programs, supporting organization development, implementing and overseeing HR policies, and counseling employees.
Eleyna Francesca Felix HR and Admin Supervisor
Over 10 years of proven experience in the field of Telesales and Customer Support Service. Handling one of the biggest CSR client of MDM. Daryl is also one of our pioneer Leadership Team. Proven experience in handling and training CSR Team.
Daryl Henson Account Manager (CSR)
Over 5 years of proven experience in the field of Telemarketing and Customer Support Service. Handling one of the biggest CSR client of MDM. Started as a pioneer Telemarketing agent and promoted as a CSR Team Leader.
Anabelle Rivera Team Leader (CSR)
Over 5 years of proven experience in the field of Customer Support Service. Handling one of the biggest CSR client of MDM. Proven experience in handling and training CSR Team. Started as a pioneer CSR agent and promoted as a CSR Team Leader.
Richard Manalang Team Leader (CSR)
Rodson Joseph Torres Account Manager (Telemarketing)
Over 15 years of proven experience in the field of Telesales and Customer Support Service. Currently handling the pioneer Telemarketing Service of MDM. Rodson is also one of our pioneer Leadership Team. Proven experience in handling and training Telemarketing Team.
Driven by excellence and passion, Over a decade of experience in exceeding the standards and expectations of customers and clients in the field of business and hospitality. A dedicated leader who motivates and inspires his team and maintains rapport with the clients. Has high regard for core values, integrity, policies, and people - from the management and clients and up to the employees he leads.
Timothy John Dungca Team Leader (CSR)
Jesler Serrano Network Administrator
Paul Mark Soriano IT Manager
“Nothing is Impossible” Paul’s trademark in MDM. Proven more than 10 progressive years of experience in both Windows and Linux Environment. Expertise in installation, managing, monitoring and troubleshooting. Contributed his talent in MDM’s strategic planning.
Every staff’s “Techie best friend”. Over 5 years of remarkable experience as a Network Administrator. Expertise in managing and maintaining VoIP through MPLS, IPLC, PBX, Vicidial.
Jesler Serrano Network Administrator
OUR CULTURE
MDM Systems Team Members gain higher confidence from our
"Two Family" Culture
We are the BEST at CREATING a Comfortable, Family-friendly, Happy Work Environment
Our employees are always part of our SOS Family, while at the same time considered full-time employees of your company.
We promote stability, confidence, career progression and loyalty.
The SOS Family takes care of the responsibilities that can be difficult to manage remotely from your headquarters.
We are on the mission of providing a family-friendly and enjoyable work environment that creates positivity to lift professional and personal growth of our team members and to foster suitability and equality.
This commitment allows us to have a higher retention rate year by year.
CLARK MAIN OFFICE
1st Floor, Business Center 7 Philexcel Business Park 2023 Clark, Philippines