Customer Service

We are seeking a dedicated and personable Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for processing orders and upselling, providing exceptional customer service by handling customer inquiries, resolving complaints, and offering support in a friendly and efficient manner. This position is full-time, with shifting schedules that may include weekends.

The Workforce Planner will support the Customer Hub teams by ensuring optimal staffing levels to meet customer demand and achieve service, sales, productivity, and cost targets. They will handle short-, medium-, and long-term forecasting, manage rosters, and monitor queue performance in real-time. The role involves post-roster reviews, driving continuous improvement, and developing workforce planning policies.